The website was fairly good, although I was instructed to call the office to complete my order as one of the items was out of stock. I did this, and informed that the items were required for a specific event that was taking place the following week. I was assured that all items would arrive in time. They didn't arrive, not even the ones that were apparently in stock. I called back, and was told I couldn't speak to the person I had arranged the order with, and that he would call me back. He didn't call. Eventually, a few weeks later, they arrived, but far too late for the purpose they were ordered for. Disappointing. The quality of the items was actually very good, just a shame we couldn't use them in time.