Although normally we get a good service, on my last order, I needed it by a certain date and promised the delivery and it didn't arrive. It was an emergency as we where exhibiting at a very large show and had run out of carrier bags, was then promised delivery direct to the show, this did not happen. We had to buy bags from another trader at the show and on our return back the next week to our office - they where waiting for us !! Delivery was done to the wrong address. On top of this, only 200 bags where sent instead of 300 and the printing on the bags was of poor quality. Sorry APL - but need to get it better next time!