I was recently the victim of a Gift Card scam, in total I purchased 3 250 euro Apple gift cards, which were passed unwittingly to scammers. This was obviously 100% my fault. I coped on during the scam as they were trying to get me to purchase more. At this time i contacted Apple and was eventually put through to a Senior Support Agent. After a short time the agent told me that one of the cards had been redeemed and was gone but the other two he had managed to get the funds back on the card. When I queried as to whether this meant that I was safe on two of the cards (500 euros) I was told that I was. When I got back onto Apple I could not get back in touch with the initial Senior agent. The new Senior agent said she would look at the case and get back to me. After two weeks and several calls I was told that the two cards I was told were safe had actually been redeemed by the criminals and that Apple would not be able to refund me any money. Obviously I was incredulous and highlighted that Apple had 750 euros of my money obtained through criminal activities, i was told 500 euros was safe and then told that they were redeemed. I was told that the agent could raise a complaint but that i may not get a response from this. Total lack of accountability and smacks of corporate greed. Going to impact Christmas and kids presents but fell on deaf ears. Will never purchase another Apple product so in the end they will lose out of money instead of having a customer for life.