I bought a apple 12 phone 12 pro max last year, the battery life after Dec 2022 update is running down fast. I called apple support to ask for a technical review of what to do. I got a lady who talked fasted and as I tried to explain to her what was wrong she said three times she had to rush along she is being time, garbage, I explained to her I am a veteran and had come TBI's in the service, to slow down, finally, we asked to to allow her to check the phone from remote, I agreed to it. She came back and said I needed to take my phone into somewhere because it said I had a bad screen, I said no I have a bad screen protector which was slightly cracked . I took off the screen protector and tried to get her to recheck the phone, she was to much in a rush, and told me again she was being timed. Horrible service horrible,