I had an utterly dismal experience with Apple's customer service when my newly purchased AirTag turned out to be defective after just one day of use. The device malfunctioned, displaying a baffling "no battery" error despite being brand new. Upon contacting Apple for a warranty replacement, I was flabbergasted to learn that they demanded a $40 hold for over a week just to initiate the process. This demand for payment felt like a slap in the face, considering I had already invested in the faulty AirTag the previous day. To add insult to injury, the manager, Chris, displayed a shocking lack of empathy and professionalism. Instead of offering a solution, he callously transferred me around, wasting my time and patience. After being tossed between representatives, the final verdict was even more infuriating - they outright refused to address the issue without extracting more money from me. Chris callously asserted that he wouldn't override anything, leaving me with a defective product and a sour taste in my mouth. Apple's abysmal customer service has not only cost me money but also shattered any trust I had in their brand. Avoid at all costs.