I purchased a new iPhone 16 Pro Max, and needless to say $1500 plus, and a brand new phone that I love has had glitches. I had sent a message on my Apple Support with no response today. I called Apple. Which they ran a test on the phone and couldn’t see anything wrong, and of course I financed the phone through. Apple, but in order to get a new phone, I had to have that amount in my bank account, I would purchase the phone out right.. so needless to say I’m pretty much stuck with the glitchy phone. I have been a loyal Apple customer spending thousands. Everything I have in my home is Apple…. I’ve never had one bad thing to say I’ve always praised Apple to my friends and always encouraged my android friends to come over to Apple. Today was extremely disappointing to me. This will be my last forever purchase -multi billion dollar company. and I would’ve mailed this phone back immediately. That was the topic at hand. I would have been at the UPS store as soon as I got the return box with the brand new replacement phone. I have to say my ex-husband purchased a phone for a few hundred dollars, just a simple phone that does everything that it needs to do but yet I spend a small fortune. I think it’s just really sad once I pay this phone off like I say, they will never be another Apple purchase and even buying anything I will not buy it from the Apple Store. I’m done.