A family member died suddenly and unexpectedly leaving behind an Iphone which was passed on to his parents. As you might imagine in this situation knowledge of who bought it and when is not always available. Apple support were hopeless, giving me misleading information, sending me off to Apple Head Office in Sydney only to be told by them that the phone support service are in charge of removing access codes from deceased phones. To the credit of the Apple Genius bar they tried to be helpful but the support crew who deferred to documents that were irrelevant to my situation refused to hand the case over to a supervisor. The matter is still yet to be resolved after the manager of the case did not ring at the agreed time to sort the matter out. Most of the issue was to do with poorly trained staff who were reluctant to hand the case over to a supervisor. Possibly they are concerned they will get a poor review. Well mission accomplished.