Refused to refund the subscription price of an completely useless option within a “free” app called Adobe Scan. It promises to combine your single scans into one doc. I needed to send a client her request for a complete doc; hence, I subscribed to the service which cost $9.99 per month. Guess how long I waited for the app to combine only 4 one page PDFs? Over three hours! I did everything I knew to remedy this as surely it would be corrected, right? I uninstalled the app, reinstalled and tried over and over.... It was a bust. This was a joke a colossal waste. For the first time ever, I asked Apple for a refund. I wrote them regarding all of issues and honestly, told them that it was impossible for my complaint to be their first regarding this app subscription. They refused and suggested that I was taking advantage of them. Yes, as if my simple request was a very big deal; I had no idea what these guys were talking about but it it is a great disappointment. My advice: don’t use Adobe Scan, and definitely never subscribe to its useless promise to help. It is nothing but a colossal mistake.