I purchased a LG GF-L570PL LG 570L Slim French Door Fridge, order ID 96424. The sales process and organising delivery was fine, staff pleasant and helpful. We had and still have issues with the delivery and installation. The delivery team were polite and helpful. They had to bring the fridge around to the rear of the house as it would not go through the front door. Unfortunately they did not have enough training or experience in the movement of a heavy fridge on wooden floors. After pushing the fridge sideways across our wooden floor it has left deep indentations which will be expensive to repair. Installation was the next issue. In the sale process we ticked the installation required box expecting that the install process as detailed in the manual would be followed. After manoeuvring the fridge into the fridge space it was plugged in and we were told not to turn it on for two hours. The delivery team then left. The levelling and door adjustment as detailed in the installation section of the manual was not done. My communications with Appliance Central from this point were disappointing to say the least. After advising that the installation process was not complete nothing happened for days so I engaged an LG repairer to attend and complete the install, cost $99. I am at a loss as to what I am going to do about the floor damage as the repair process will cause major disruption and cost. I have supplied a photo of some of the groves that were created in the floor.