Couriers arrived on Wednesday without tools to install the hose connection. They left taking the old washing machine but had removed the plug on the pipe in the vanity cupboard where the hose connects which rendered the sink unusable. There was no communication about this or about water leakage into or under the vanity. They did not return til the next day in the afternoon to complete the installation. They took 10 minutes saying it was complete. However when the new washing machine was run for the first time according to the instructions in the manual we could hear water leaking onto the floor. On checking we could see the hose was not secured onto the pipe under the sink as before. This led to further potential water damage. We secured the connection ourselves and the leak stopped and we were able to clean up the water and complete the wash cycle. In addition the power safety switch overrode during the cycle switching off the power to the property. Same thing happened next morning with next load of washing. No other machines such as dishwasher, computer etc were running at the time. Have since done 2 loads without loss of power or incidents. Found the installation process to be incompetent and lacking in communication. Delivery prompt and price of washing machine very good.