This is the second time I received this request to do a review. I must say I am very diappointed that this stick vacuum cleaner is faulty. Once it's put together it cannot be pulled apart to use another attachment or as a hand held vacuum. Appliance Central hasn't come back with a solution other than they had contacted Miele for resolution. I would like to know what's their return policy as I am not happy with it at all. I contacted Miele and was given a vacuum repairer to do assessment but due to Covid I am not able to it yet. I hope Appliance Central can provide a better after sale service and would like to hear from them.