Delivery and installation were offered, and that seemed great given there was no extra charge (although the price was somewhat higher than competitors, it was at least in stock). When I asked the delivery man what was wrong, the man was rude, telling me he was not qualified to take the doors off the fridge, that they don’t touch anything, they just deliver, that he was only a delivery driver. He was then abruptly and rudely ended the conversation and left my 80yr old mother with a fridge in her garage - not so as much as plugged in. I called the company, and was told that the installation service was not a service yet offered to ACT residents. Okay - but don’t go offering services you so t do. It was misleading and this service shouldn’t have appeared as an option unless I had entered an address in an area in which installation is carried out. It would have been completely okay had the service not been offered - I could have planned my day around the delivery. If you don’t have any issues lifting a fridge into your house, go for it. Just don’t go for it if you think they’ll deliver it into your house.