I purchased a vacuum cleaner on 29/12. At the order the estimated time of arrival 5to 10January (fair enough NY long weekend, then your shipping company changed to 10 to 13 January, now it is 13 to 17 January. The delivery address is 20 km from your depot. I rang Thursday 06/01 to find out whether the vacuum cleaner was coming from overseas and I was confirmed, not. It left Villawood 29/12/21 I was also promised to be called back yesterday 7/1 with more info, but nobody called me back. I tried to ring again today Saturday 8/1at 3pm and the disk said i rang after hours (10 to 4 pm AEST Saturday and Sunday) At this stage I cannot give a good review. Let’s hope you guys can make me change my mind