The product I got - LG TV has no issues. The reason for the bad review is using aramex as a courier company. Please consider changing to a more reputable company. First the delivery was very late (which i understand due to Covid and the flu and staff shortages) so was understanding. I did however put in my delivery notes to you guys that I needed delivery to my door (building has a lift) and read on the delivery section of your website that this would be fine. Aramex delivery guy was extremely rude and refused to, leaving my to carry a heavy tv by myself. I live alone and specifically called out I needed it at least delivered to the door. Disappointed