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Ross Andrews
Happy with everything except the delivery time. was to have been Saturday but after waiting for a few hours was given a call to say that due to an isolation problem the delivery would be Sunday morning early. This was understandable and acceptable due to the current health situation. I was told that the delivery would be early. Your app gave me a time between 11.00am - 2.00pm on Sunday morning. After waiting and no delivery had arrived I rang the driver to see what was happening. I got no response and waited for a return call 15 minutes later I rang the office to be told that they would ring me back. 30 minutes later I followed up as I had not heard from the office. I was told it would be here in 20 minutes and this was followed by a text message to the same effect but 22 minutes. After this, the driver rang me and said he had 3 deliveries before getting to mine. The driver was at Liverpool with deliveries at Bonnyrigg and Fairfield before me. Estimated being at my place around 5.30pm. The delivery was here around the 4.30pm mark. Driver was nice and apologetic, saying his run started out Campbelltown way. I was never going to be getting an early delivery nor probably a delivery by 2.00pm. You need to be more honest with customers as to the actual times for deliveries, not some rubbish times.
2 years ago
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