Super efficient. Offered to deliver (on a Saturday) the very next day after ordering. Really kind guys made the delivery to a retirement home but unfortunately, they didn't have the extra washers required to fit the pipes to our taps, they thought we needed new taps but that wasn't the case. My only suggestion is that Appliance Central give their removalists a bit more installation training to go along with their terrific attitude. When I called back the company to say that the machine wasn't actually installed to working order they immediately offered to send a technician to help us the very next day. Despite the hiccup the communication and overall service was very good.