Order and delivery were easy and prompt. However the so-called "installation and removal" was lacking. The old machines were removed, but all the boxing and packaging were not taken. This seems odd for an "installation and removal" service. The installers managed to loosen all the plastic plumbing when connecting the washer drain to the laundry sink drain pipes. This flooded the laundry floor on first use. I believe I have rectified the leaks by tightening all the plastic drain fittings, including the newly installed drain host and camp for the new washer. Obviously the plumbing was never tested by the installers for leeks. It can only be the installer's work that loosened the fittings as we have had no problem with leaks before the removal of the old machine by your staff. Sincerely, Mark.