Online purchase was simple enough. I was contacted regarding delivery the following day and was told a timeslot could not be provided but we would be contacted about an hour before delivery. That meant my wife had to wait in. The item came as ordered and it was unpacked and installed. However, despite the fact I paid extra due to having stairs they left all the packaging. I would have thought removal of the waste packaging would be part of the purchase cost. Overall I am satisfied with the product and delivery but it would have been nice not to be left with all the rubbish.