The fridge itself is great. The ordering process was easy and efficient. The problem came when it came to delivery. We were told it would be delivered on a Friday between 8:30 and 6 and were given a link to track progress. We stayed in all day only for around 4pm the link to update to say we were now scheduled for Saturday delivery between 8:30 and 11:30. There was no other communication of this or explanation. We then stayed in on Saturday when finally just after 1pm they arrived.
The delivery guys were clearly in a rush to deliver the fridge and leave. On arrival they decided the fridge would not go through one of the internal doors so instead just left it in the corridor and did not take the old fridge and rushed off to leave. They promised the would come and pick up the old fridge on Tuesday but we have not heard anything since. I also found they had left the enormous box and polystyrene in our garden.
We are now stuck with the old fridge which needs removing but Appliance Central have told us to contact the delivery company direct and the delivery company is not answering the phone. What a nightmare.
2 years ago
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