I recently bought a vacuum cleaner, purchase was seamless with goods arriving promptly. The goods however were faulty upon receipt and I asked for it to be swapped but instead have to send it to the manufacturer and go through the whole warranty check / claims process blah blah blah with the manufacturer. I realise that there are processes though it was used for less than a few minutes. The staff were helpful in addressing my concerns which was great. I might think twice about buying on line in future
1 year ago
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