I got a great deal on a good fridge and it was delivered and installed for free, plus they removed the old one. Getting the fridge, however, was much more difficult than I anticipated. I ordered an item that was on "back order", which the website said would take 7-10 days to be shipped rather than the standard next-day delivery. I was fine with that, but after the time passing hearing nothing about my delivery, I emailed Appliance Central to find out what was happening. I received no response so I rang them, and it was thankfully quite easy to get onto them. They told me they'd run out of stock and it would be a while until stock came back. Over the next few months, I kept ringing them and they kept telling me it would be soon and they would contact me next week, which they never did. Eventually, shortly after I called one day and was told the same thing, I received a call back telling me they could deliver it the next day (Saturday), which was good, but they couldn't give me a time until the delivery company contacted me the day of delivery, which is quite an inconvenient system. The next day, the delivery company called me to tell me they apparently couldn't deliver because some of their drivers had called in sick and they rescheduled for the Monday (despite saying they deliver every day, they didn't do Sundays). We finally got our fridge. However, the deliverers told me as they were leaving, they don't take away packaging so they'd left the huge amount of cardboard and polysterene in our driveway, which I'm still trying to slowly fit into the wheelie bins.