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Victor Chow
I purchased a TCL TV through Appliance Central in Dec 23 and it was delivered a full month later in Jan 24. I started experiencing issues with the TV immediately and contacted the TCL Support team to help diagnose and rectify these. As I had only just received the TV and am already experiencing problems with it, I wanted to make sure that I receive the full extent of warranty that I am entitled to, as Murphy's Law dictates that the next major problem always occurs immediately after your warranty period expires. I asked the TCL rep whether the warranty would be recognised from the date of delivery or the date stated on the payment receipt. I was told that TCL only recognised the date on the issued payment receipt. I have contacted Appliance Central at least 5 times to request either amendment to the original receipt to reflect the date of delivery, or some other form of similar documentation that would satisfy TCL. I have been given the royal run-around, lots of verbal assurances (e.g. "Just ring us in 3 years time when the warranty expires" - will they still be in business by then?) but extremely reluctant to commit anything satisfactory to paper. Seems such a simply matter to rectify. Spidey-sense tingling big-time!!!
1 year ago
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