well so far all I can say is that I ordered my steam mop on the 4th of April was advised it would be DELIVERED on 12th April I still dont have the mop on the 14/04/24 I have been asked to drive 2 hours to a warehouse by the delivery company called - Aramex for me to pick it up Unsure why it can not be delivered as promised as the delivery company aramex is 15 mins from my front door - i have offered to pick it up from there depot at Berkley vale as they seem to have a problem with delivery, but all the delivery company say is we will text/email you - but I am still waiting for their text or email I have had no phone calls/text/ emails But I have paid for the mop in full