I rang Appliance Central from FNQ because I had prepayed The Good Guys for a cooktop 3 months previously and had been let down with the item not in stock. I explained to Appliance Central the the cooktop was required urgently for a new home build. They processed and sent the cooktop the next day which was awesome and much appreciated. The item arrived well packaged and was very clearly marked 'Fragile' The item was delayed a few days with Aramax but has now arrived and has no bearing on the great service I received from Appliance Central. If I need to I would use them again, Thanks