The online purchase process for a Panasonic microwave was straight forward. They promptly shipped it to the courier. Since then the process and effort to receive the microwave was the worst I have ever experienced. Their courier tracking system was totally useless. After 2-3 days I get an email it eill be delivered today (Friday). I tried to get more information about approximate time window ie morning or evening as I need to move some commitments,but I received a generic email that their response will be within two to three days. About 4pm, still not delivered. Found a telephone number, probably overseas, they confirmed it will be delivered by 5pm. 6pm nothing yet, called the number again to hear that they are closed till Monday. The saga didn't stop there, after more confusions, I finally got it on Tuesday. Sadly the hopeless courier tarnished the supplier's reputation. Will never use them again.