My order hasn't actually arrived as yet but the service so far is very poor. I received an email saying my order has been dispatch with no information on the carrier or a tracking number (the normal info when purchasing goods). Once I asked when it would be delivered and said that isn't any good as no-one can be in, I received no information on when it is going to be delivered. Its extremely poor to know I bought a £650 rug and it could be anywhere at the moment, this really needs to sorted as the customer service is poor. The more information you provide the better a customer will feel. No information makes the customer feel extremely nervous, Its not difficult to forward shipping reference numbers to customers.