I made about 5 large orders from All Things BBQ in the past 3 months or so. I’m very happy with All Things BBQ. I’m extremely happy with the quality of your products that you offer, and the customer service is stellar. We had an issue with the transport service, but that was easily remedied. Chef Tom’s YouTube videos are so valuable to me as a good cook learning to become an excellent Pit master. We will be building a new home that I will be building a right proper outdoor kitchen and living space to rival a celebrity chefs outdoor kitchen. My wifey’s kitchen in the house will be pretty special as well because we enjoy cooking and entertaining so much. To answer your question… I was very happy with All things BBQ! Your shipper, not so much…