I recently purchased a pair of Graham LS3/5 speakers (and jolly lovely they are too) from Audio Emotion. The customer service from beginning to end was excellent from all 3 of Gordon, Marion and Gary. Prompt and helpful responses to all of my queries and a speedy dispatch of the speakers. Under current conditions it must be difficult with different people working in different locations but you'd never have known the difference. I'd be very happy to go to Audio Emotion again in the future.