I recently had an unfortunate experience with Auto24Parts after purchasing a car part for 880 €. The part was faulty, and despite efforts to resolve the issue through their customer service, the situation was not handled satisfactorily. When I reported the problem, Auto24Parts suggested the fault was with the mechanics rather than the part itself. Despite multiple professional assessments confirming the part's defect, they refused to issue a refund, insisting on their 6-month warranty terms. This left me in a difficult position, having paid a significant amount for a non-functional product. The lack of a constructive response from Auto24Parts and their failure to acknowledge the issue has been frustrating. It has led to unnecessary expenditure of time and resources on my part. I expected a more customer-focused approach, especially considering the value of the transaction. I am sharing this to highlight the potential challenges when dealing with Auto24Parts. It's important for consumers to be aware of such experiences and the need for businesses to uphold a standard of service and respect consumer rights.