Can report the products were fine. However.... I'm really, really disappointed to have to report that further down the line, AV Lounge were very unco-operative with TopCashback in settling my cashback. Especially after I had sung the praises of AV Lounge and given them a ringing endorsement after good customer service at the start of my "journey" with them. I spent £1,077.00 on Sonos products with them. Cashback was meant to be 13% (£140.01). They only sent TCB £95.06. TCB entered into negotiations with them. AV Lounge then said the Ts&Cs excluded VAT. (Although their Ts&Cs on TCB now state this, on the day I made the purchase, this was NOT mentioned in their Ts&Cs, what's more, I had a printout of the offer page on that day as PROOF). Anyway, they maintained it had to be without the VAT. So taking the VAT off, the purchase comes to £897.50. 13% of that is £116.68. AV Lounge refused to increase the £95.06 already sent over to TCB. I took this as far as I could with TopCashback. They agreed with me that the Ts&Cs of the offer on the day should stand, as per Advertising Standards, but they could not get AV Lounge to agree to this. As a goodwill gesture to me, TCB themselves gave me an additional £34.57, as despite their best efforts they were unable to recoup the shortfall of £44.95 from AV Lounge. This means that in total I've received £129.63 cashback. Still £10.38 less than what AV Lounge advertised I would receive. Seeing as I had to make many phone calls to TCB to try and resolve this, I'm out of pocket to the tune of about £20. I'm going to make sure that I broadcast this on social media, as potential customers of AV Lounge, through cashback websites, need to be aware that AV Lounge will not fully honour their promises. I'd love to hear what AV Lounge have to say about this, and am open to updating social media more positively if they are able to put this situation right.
5 years ago
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AV Lounge has a 4.70 average rating from 100 reviews

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