Incredibly poor service from start to finish. Sales team were slow responding to any enquiries we had, consistently gave wrong information and failed to inform of us "spec changes", which meant that our home was missing a lot of things we were shown in the show houses and had been part of the reason we chose to buy the home. When we disputed these being removed without us knowing, we we're basically told that nothing could be done as these were no longer offered. Floor plan changed to essentially remove an entire room without us being aware, again down to "spec changes".
Many options "sold out" only to find people around us were still able to have them. Kitchen fitted in entirely the wrong colour. House was dirty, grout stained before even moving in (still not fixed almost 11 months after).
The aftercare/snagging teams are as bad as the sales teams, takes weeks to even get a response about the simplest of things.
Endless list of snags which take forever to be rectified, our snag list was lost by Avant twice. Promises made by them are forgotten about as soon as they receive your money.
By far the worst company we've ever dealt with, avoid at all costs, endless problems and stress.
1 year ago
Avant Homes has a
1.2
average rating
from
18
reviews
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