AVANT HOMES SCOTLAND - Highstonehall Hamilton Site... 10 YEAR NHBC IS WORTHLESS & POOR STANDARD... AVANTS 2 YEAR WARRANTY IS HOPELESS...IN FACT ITS NON EXISTENT We Bought A 315k Narsbrook House, On Handover/ Move In Day The Magic Of Moving Into a New Home Was Filled With Stress By Avant ,The Magic Was Gone.The Place Was A Mess.How This Property Passed Inspection We Do Not Know!,The Property Was Well Below Standard & No One Cared. Linda McConnelL.... On Arrival The Front Grass Was Brown Dead Inc Rear Grass Completely Dead.The Light Feature Was Lying On Its Side Broken Smashed,The Rear Garden Was Littered With Juice Bottles,Food Packaging All Over Left From Workman,The Slabs At Rear Was A Rocky Road Mess All Sunk.Zero Drainage Under Grass. RoughCast Stones Pepperd Through Everything.The Decking Had A Fall Greater Than 500mm On One SIde,No Step Or Handrail Provided.Expansion Joints Not Finished Right Down,Gutter Downpipes Not Straight Inc Unnecessary Drill Holes Where Brackets Were.Fence Had Nails All Along Top From Builders String Lines Not Removed.The Mastics At Bi fold Doors & French Doors Was Completely Leaving Gaps Anyone Could See This.The Mastic Wasn't Set Or Bonded To The Brick Work It Could Wiped Away.The Small Fence They Erected To Separate The Garden Had NO Postcrete In Any Of The Posts They Were Spiked Posts & Hammered In Ground Less Than A Foot Resulting In The Fence Falling Over Withing First Month.To Add The Fence Only Had 1 Nail Pinned Each End Of The Slats So It Was All Twisted. Slabbing At Front Of Property Unfinished. So Lets Move Inside...Garage Door Twisted Doesnt Close Has To Be Footed In Corner By About 4 inch To Get It To Close.(Dented As Well). Front Door Jammed Rubbing Off Frame,The Lock Not Aligned With The Keeper Correctly Meaning We Had Use Alot Of Force To Actually Lock It,Same with Unlocking We Have To Lean Against Door To Unlock. Rear Doors To Kitchen Jammed Completely Only Just Got This Working This Week 6 Months After Move In.All Exteriors Doors In the House Have Had To Be Plastic Surgeoned Due To Scratches & Gouges To Plastic.50% Of All Double Glazing Windows Throughout House Has Scratches On Them.The List Goes On.....Our Featured Staircase Bannister That Avant Sell Off As A Feature Was Completely Unfinished And Was Rough To The Touch,Site Manager Agreed After A Long Debate It Would Be Rectified,But Lets Be Clear Here Avant Were Not Willing To Fix This Without A Fight! Moving On The Exclusive White Emulsion Paint That Avant Claim They Use Is Simply Crown White Emulsion.All Of Our Walls Around Sockets And Door Frames Has filthy Hand Prints Galore.The Ceiling Pendants Had Screwholes Around Them Meaning The Person Who Installed Them Never Got Them In Correct Position First Time & Then Never Filled/Sanded Or Painted The Excess Holes. We Were Told These Would Be Fixed In A Snag List Later On.. Remember This Is a list From Move In Day As I Mentioned Above How Did This All Pass & Be Signed Off To Finish Off Downstairs Our Open Plan Concrete Floor Has A Run Off Slope Of 8mm Over A Span Of 2 Meters Which Is Well Noticable And Could Feel It As Well.AVANT HOMES WOULD NOT FIX THIS,I Had To Pay Our Tile Fitter To Heavily Screed The Floor Before Tiling Purely To Hide The Slope Avant Left.Also To Add Here Alot Raised Lumps In The Floor Had To Be Chiseled Flat Then Filled Before Tiling. So Upstairs No Hot Water In The First Week Of Moving In Here..A Handful Of Tiles Had To Be Removed & Replaced Because They Were Sticking Out Proud By About 5mm.The Glass Shower Panel Trims Were Not Cut To Length Either.The Toilet Cistern Was Scratched,Bath Panel Was Flapping At One Side Had To Be Refixed...Yawn.....Several Chips Out Of The Pre Finished Interior Doors,Every Door Hinge In The House Was Gloss Painted Over, Only 2 Doors Working The Rest Snapped Off.Back Downstairs Our Boiler Cover Is Still Missing Exposing A Low 5v Wire,We Were Told Here That Our Cover Had Been Pinched To Finish Off Another Property But We Would A Replacement By End Of The Week,Well Jim Smith Brushed That Under The Carpet Because Still No Boiler Cover After 6 Months... So After Another Long Debate Dawn McGowan Our So Called Customer Care Manager Supplied A Cleaning Team To Clean Our Property,They Arrived Sprayed The Whole Property In Brick Acid Incuding The Black Monoblock Driveway.It Was Then Washed Off Which Striped Our Driveway Completely,The Black Charcoal Monoblocks Are Now Patchy Red,We Contacted Dawn McGowan Asking Her To Attend Site But She Refused To Come Out & Promised Us On The Phone It Would Fixed But Needed A Head Office Decision. Months Later I Called Dawn Regarding This Driveway.NO ONE AT AVANT HAVE ANY ACKNOWLEDGMENT TO THE DAMAGED DRIVEWAY ON OUR FILE MONTHS LATER,AVANT NOT TAKING RESPONSIBILITY NOT ADMITTING TO DAMAGE OR THE CLEANING TEAM.