Avant Homes Highstonehall ZERO Stars..I moved into my house here July 2022.It’s been a shocking experience right from the start.The handover day getting keys had no magic with the amount of problems we seen. We were promised it all would be fixed.The staff here are not helping,non engaging at all.No one seems to care about any issues on my property.Few snags have been attended to but they have been done to a poor standard which is not acceptable.Its clear the after care service is a joke.Seriously I have spoken to everyone i can to try & get avant to fix the snags but getting no where.It’s very frustrating not worth the stress after paying 300k+ for the house.I had asked to speak to a director several times & to get an apology but i was refused instead 1 week later i had a member of avant staff visit the house & told me i wasn't getting an apology, that's all he was here to say nothing else,His name was bob,he didn't listen to me he aggressively spoke over everything i said i couldn't even finish a sentence.He smiled in my face & kept saying the same thing over & over that i wasn't getting an apology from avant.I had to ask him to leave,later site manager attended & said don't worry everything will be fixed he will make sure of it for us..i was left in tears after he left very upset.My son tried to find out what happened & was told bob no longer works with avant but we dont believe that,hes either no longer working there or simply hes been moved site,i cant confirm this! My son complained heavily from this point onwards on my behalf & he was accused of harassing customer services & that avant would not tolerate this behaviour & we were told that avant would strike us off if this continued?At This point i felt helpless & confused.This was so frustrating as it was avants attempt to clearly fob us off under a false allegation that was made up via my son calling several times to get through to somebody in customer service as our liaison manager was non existent, Lies were created against him throughout the staff & it had turned from us trying to contact avant customer services to avant blaming him for harassing behavior. From this point onwards my son asked avant homes for ALL communication to be recorded via email communication only as this was getting out of hand.He had asked for an updated snag list via email to hopefully get avant to commit in writing what was going on with snags which again was refused.Every email back did not correspond to what he was asking,We knew at this point there was foul play involved.it was coming towards the festive period 2022 & we decided to let things calm down as the stress was high & we would re-try january 2023,So we called avant customer services in january & still we were refused an updated snag list for our property to see what was the plan here for outstanding works to be done.Emails were still not corresponding to what were asking so we tried the avant complaint procedure via the website & after a long stressful phone call to complaints department we discovered that over the festive period our liaison manager had marked down all of the snags as completed on our property & there was no outstanding works to be done.At this point it was just unreal from avant.I had explained on the phone this wasn't true & only a few snags had been attended & fixed poorly & there was a lot left to do,because remember we had made the snag list originally on handover day with a site manager & sales ,so we had a list ourselves but we were trying to get avant to commit to there own list to see what was happening on there side with projected dates of repair as nothing was being done.But i was told if i wasn't happy to pursue via complaints again.Cornered.Just to add i had emailed directly to head of customer services november 2022 before the calm down festive period asking for help & this email was never answered AT ALL. So after all this i emailed avant complaints again restarting my complaint from the beginning hoping to reach a member of staff within the department willing to help.i got an email back outside the stated reply time basically saying the same stuff. so i will try but i cant see it happening by what i have read of other reviews,also the email stated again avant have a zero policy toward abusive behaviour & this wouldn't be tolerated therefore avant will not accept abusive calls or meetings & that a phone call by myself was overheard by staff previously etc.i had stated this was wasn't the case in earlier email. Our driveway was cleaned by avant snags & the acid they used changed the colour of the driveway from charcoal to red.they wont accept liability for this brand new driveway.The street is Bad a neighbour has printed a house size banner on his home saying ''DO NOT BUY! WE R IGNORED BY AVANT CUSTOMER SERVICES!''' The Whole Street Is A Mess Below Standard.Rushed