Anonymous
We had booked flight same day for a funeral. With over an hour prior to our flight we were told the flight closed, yet the person before us and group behind us who were on the same flight per my conversation with them were given their boarding passes. When I brought this up the Supervisor came over and then stated my mother would not make it as she uses a cane to walk and would require assistance. They discriminated her disability and given the extra help she would require rather than assisting given our special circumstances they refused to help and showed no empathy to my mothers tears as she mourned the loss of her sister. Horrible customer service do not recommend this airline.
6 months ago
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avianca.com has a 2.0 average rating from 14 reviews

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