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John
Flying business class with Avianca Airlines was an incredibly disappointing experience and certainly not worth the extra money. The inflight service was subpar, with flight attendants going out of their way to be unfriendly and unhelpful. Smiles were nonexistent, and basic courtesy seemed like a struggle for the crew. The worst part of my journey was the second leg of my trip, a short one-and-a-half-hour flight. Astonishingly, not even a glass of water was offered unless I paid for it. This level of service is unacceptable, especially in business class, where basic amenities should be a given. Overall, Avianca Airlines failed to deliver on even the most basic expectations for business class service. I would not recommend paying the premium for this experience.
6 months ago
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avianca.com has a 1.6 average rating from 25 reviews