Worst airline ever! We purchased a direct flight. Months later, they changed the flight to have a layover in a different country and lengthened the travel time by 3 fold. That was unacceptable to us. They would not refund us. Their website wouldn't work for refunds (isn't THAT convenient), so called all of their customer service numbers which just directed us to WhatsApp and answered only by AI, and that told us to use the website...the non-working website. We emailed support, and they told us to use website even though I told them the website didn't work for refunds. SCAM airline.