TERRIBLE COMPANY PLEASE AVOID. I joined Avro energy for one month only on the 1st January 2021 and it was a big mistake. I returned to Igloo energy on the 4th February 2021. From my experience Avro energy are unprofessional and unlike Igloo energy they cannot be contacted by telephone. I received my final incorrect bill on the 12th March 2021 and was given 7 days to pay. Please see their E mail below. Your Final Balance Hello Wendy Callaghan Your final bill is now available on your account and an outstanding amount of £230.74 is now due for payment in the next 7 days. My meter reading for the electricity when I joined Avro energy was estimated well above the actual meter reading, despite the fact that I had provided an actual meter reading. Avro energy are demanding a payment of £230.74 within 7 days for supplying my energy for one month. My current actual electricity meter reading has only just reached the figures that Avro energy used as an opening meter readings when they briefly took over my supply. I have sent both Igloo energy and Avro energy photographic evidence. Igloo energy are doing all they can to resolve the dispute, to prevent me paying twice for my energy supply. In contrast I received the E mail below on the 15th March 2021 from Avro energy. This is five days following receipt of my final bill. Hello 7 Day Demand for Payment I am writing to you in relation to your account with Avro Energy. Account number : For the property: Debit Amount: £230.74 Despite previous notifications your Avro Account has yet to be settled. We require the debit to be paid within 7 days or your account will be passed onto external debt recovery. This will incur additional charges and will affect your credit history. I have attached a copy of the final statement to this email for your reference (this may appear under my signature) and we require you to manually make a payment to settle the account. You can make a payment over the phone by calling our customer service team on 0330 058 2005 or online via the link below Today the 24th March 12 days following receipt of an incorrect bill that is clearly in dispute, I have received the E mail below. Hello, Thank you for your email. Your complaint is with the complaints department, they will be in contact shortly. The debt collection agency will also be in contact shortly regarding your debt you failed to make payment for. Kind Regards, I have never known any company take action 11 days following sending out a bill, whether the balance is in dispute or not. Although this does not apply to me, we are in a pandemic and lots of people have lost their jobs and they cannot afford to pay once for their energy supply, never mind twice. There is no mention of what to do if I am struggling to pay the debt. .