The reviews here reflect my experience in complete contrast to the "reviews" that appear on TrustPilot which appear rather fishy to me - the % of top ratings, the frequency/volume and the text style having similarities for the reviews. I resorted to the Ombudsman who ruled in my favour over a massive over-charge and failure of AVRO to communicate for over nine months. I am now almost switched to a better price at British Gas (previous supplier to us over 15 years with great prices and service) I have a small credit balance with AVRO which I'm resigned to them them stealing from me. As suggested in most of these posts - don't even consider AVRO