This company is the worst company I have ever dealt with ... No response to emails asking why they have increased my direct debit from £90 to £160 with no evidence of usage.. I live alone and they predict I will use £2000 a year consumption based on this amount ? Its ridiculous They are basically stealing my money.... This cant be right that they block my switch twice with mo explanation and they just ignore me .... the only option is to cancel my direct debit .... AVRO call me and let me go ..I dont want to be your customer .... I don't want to give you my hard earned money so it can earn interest in your account ... if you dont respond I will go to the ombudsman