The saga started back in February when an Avro operator invited me to switch my 90-year old mother’s meters over to smart meters free of charge. The installer visited and installed the meters on 9th February but could not get the readings to show on the display unit and despite two further attempts on separate occasions still has not completed the job. Despite numerous e-mails and promises to send the engineer back to finish the job nothing has happened. One of the units is in a difficult place to read under a cupboard and to make it worse the new meter was fitted in the same location but sideways on so unless you crawl on your hands and knees it cannot be easily read. The customer service from Avro and Lowri Beck their meter provider is appalling so I would like to warn everyone not to use them.