Told us everything went smoothly and we had switched over to them on the 22.4.21 but when I checked my bank account they had taken a months payment out before we’d even switched to them!! They don’t reply to emails and you can’t ring them. Have now been told the switch never happened and British Gas are still our supplier. They stated avro tried to switch us but thank god it failed and British Gas took us back on without us knowing. Avro don’t respond to us but we have spoken to my bank and they completed an indemnity form for an unauthorised direct debit and have refunded both Avro payments into my account. Lloyd’s have been fantastic just wish other companies were the same. Avoid Avro at all costs as they take money for something they’re not even supplying!!!