We have been with Avro for over 9 months now and have already got our account in credit to the tune of £600 over the winter period. We have been phoning and emailing them for over 2 months to reduce our direct debit as clearly we are over paying hugely. We have also asked for a refund…. No luck on either scenarios. Eventually when you do get through on the emergency line 18 mins to an hour, you give your account number and they say just a minute…. Then the line goes dead as they’ve just hung up on you. It’s like they’ve noticed you are in credit. Please read reviews all over the place and everyone who is in credit never gets paid back until they go through the long drawn out process of the ombudsman. Avoid…. They are cheap …. But at a cost as soon as you are in credit you are stuffed… pay a little more and use somewhere else. They are forcing us into cancelling our direct debit.