Exceptionally poor customer service I joined Avro due to the better rates and glowing reviews but I have found their customer service to be abysmal at best. Over 9 months passed and not one bill issued but they simply just took a monthly direct debit sum despite me requesting a bill after the second month. When I enquired about this they stated it is because they hasn’t receive my last reading before I switched. This is false as I showed them evidence highlighting this was provided. They then blamed by previous supplier for not sending it which again was false and I provided evidence showing they had. After all this, they stated my bill would be produced by a certain date and it never was. They have not once messaged me on this matter and I am having to constantly chase them to be given false hope and timeframes, promises which they never adhere to! Update: Low rating justified, called for them to move my tariff coming to it's end and they said I had to email. They said they'd respond in 3-5 days. Over two weeks have passed and no response despite chasing them up and on a call they say I will just have to wait.