If i could give less than 1 star i would. an absolute disgrace. I live in amercia and have a flat in london. only use AVRO since last july and coming up for renewal. Cannot get them on the phone and no reply to emails. My direct debit was less than GBP50 per month. Out of nowhere my direct debit went to GBP147.00 per month. For the year my total should be of GBP 475. i have a credit of amost GBP600 that should be returned to me and still no reply. I have today switched to another supplier but from other complaints i see that even this seems to be problematic. I will be contacting my lawyers on monday.