If I Could rate less than 1 star I would they do not know what customer service is. i had a standing order then in Nov they took twice the agreed amount despite emails no one can say why. I said I would stop paying until I received an invoice either by email or pdf they kept directing me to the web site. Now they have sent a debt letter I did manage to get through they claim its not possible for them to send an invoice it must be online. I said i have written to the MD I have been told I will not get a reply as he does not deal with customers. I will be changing supplier once sorted