Placed an order for an 'in stock' item with 2-3 working day delivery. They took the funds and I received confirmation of order by email. When I had not received confirmation of dispatch nearly a week a later, I chased the order to learn 3 week lead time as product was not in stock. The website still showed as in stock at the time I chased the order. Little in the way of apology, but the representative did update the website and deal with my query fairly promptly. Ultimately ended up cancelling as found it in stock elsewhere sooner. As I never received an item from them, I cannot say how good the whole process was, but would order with caution next time.