I ordered a safety playpen for my 6 month old. As soon as I opened the box I saw the playpen had rust, scratches and black marks. I emailed them straight away but got no response for 2 days. I then had to call and send photos before they would arrange collection. A week after collection i still did not have my refund. It was only done after I chased them. Despite being a damaged product they would not refund the original delivery charge as I had requested next day delivery. Being a company dealing with baby products you would expect a much higher quality control. Im now left paying delivery for a item I needed urgently never got to use . I would never use this company again.