This is a very old-fashioned retailer, in a time where most e-commerce functions on free returns for optimal customer service, Baby Security made it so hard for me to return a baby crib that I did not want. Not only they expect you to pay for the return, but they reserve the right to take money off your refund amount for random reasons such as if the box it comes back in has brown tape on it, not transparent tape (!!!). I am so uncomfortable with BabySecurity and I won't be using them again. All their products are also available elsewhere online, and hassle-free.