Good range of products and purchase arrived in a reasonable time. However I’m very unhappy with the returns process. It’s far more cumbersome than most, requiring a form to be printed, filled out and returned with the item, in a restricted time frame, and the customer is required to pay for the cost of the return shipping. They also don’t offer a refund for the return of a completely unopened product - just a store credit. If you look at the fine print on the website they tell you all of this (I didn’t click through to the fine print when I purchased, so I can’t complain I wasn’t told) , but given their competitors have far easier and more generous returns policies, and I have limited time with three small children, I definitely won’t be risking a purchase from Baby Village again.