Avoid this unscrupulous company - After much back and fourth and finalising a design and style of badge, Badgebase made an honest mistake and wrote the incorrect backing style on the invoice (sew-on patches rather than a pin badge). After receiving the incorrect order, I kindly pointed out that this was not what was agreed upon in the design phase (sent proof via screenshots to them of what was agreed). I was then greeted by a lengthy, ruthless email with their T&Cs stating that because I made payment, I agreed to everything on the invoice, essentially saying that because I didn't identify their mistake, there is nothing they can do. Absolutely no humility, apology, recognition or ownership of the mistake and I am stuck with a 100s of sew-on patches that were supposed to be pin badges for jackets. They patches even great quality anyway, there are many bigger and better badge companies out there, highly recommend to look elsewhere.